Feel free to reinstall any soft including OS and the program itself.

I got the product activated, but have another problem.

I don't know how to get the viewer to work. When I double click on VideoThumbnailsViewer.exe, nothing happens. No shortcut to the viewer was created in the start menu either. Double clicking on the generated .vtx files does nothing as well. Is there something special I have to do to get the viewer to work?

OS is XP x64. I have local admin rights. Tried disabling my anti-virus, which didn't help.

Thanks.

Close the program.
Find a preset file (.vtm extension) and double click on it.
What happened ?

I closed the videothumbnailsmaker.exe program. Then tried double clicking various .vtx files. Some of them opened, some didn't. The ones that didn't, just changed the mouse cursor to an hourglass briefly, before back to a regular pointer.

I think I figured out why. All files with spaces in them didn't work. So I did the following that I think fixed it:

Windows Explorer, Tools, Folder Options, File Types.
Scroll down to VTX extension, Advanced.
Actions "open", Edit.
'application to perform actions' changed from 'c:\path\to\VideoThumbnailsViewer %1' to 'c:\path\to\VideoThumbnailsViewer "%1" ' (enclose %1 in double quotes).

The vtx filename was probably getting passed to the viewer as multiple commandline options. The viewer is probably only checking the first option (aka $1 in .bat files). Enclosing the file (%1) in double quotes should ensure the entire filename, spaces included is the only option passed.

Some of my videos have all blank thumbnails, but I haven't played much with the options, besides enabling the extreme engine..

Thanks...